“So Watson, what new and interesting things are you starting the year with?” asked The Effective Detective, starting a new round of our conversations in this new year.
“Less starting my own list, and more fascinated by what others may be attempting,” I replied.
“How so Watson?” came the next question.
“I have been reviewing the myriad emails we receive from all of the marketing experts out there and wondering to what extent others try to execute on all of these various marketing methodologies being pushed,” I answered.
“Ah you have noted a common error, one that, as painful as it is, I must admit to committing myself here and there Watson.”
“Indeed sir! Now I am quite intrigued,” I responded, with perhaps just a tad too much enjoyment at The Detective admitting a fault.
The Detective cast a baleful look before continuing.
“The issue, my dear Watson is how simple it can be to confuse activity with real productive work. In our efforts to accomplish things and cover a lot of ground, we begin to chase after every shiny new bauble dangled before our eyes, without thinking whether this actually accomplishes anything.
“Social Media is a perfect example. So many run around furiously creating Facebook pages, inviting their friends to like them, updating LinkedIn profiles so that connections will see the activity and perhaps take a quick peek, tweet like crazy, hoping someone who is following 10,000 people will notice, and create Pinterest pages when they aren’t even sure what Pinterest is. The list goes on.”
“Are you saying Social Media is a waste of time, sir?” I asked alarmed.
“Not precisely Watson. I brought up Social Media merely because there are so many channels to it. I could just as easily mentioned sending out a flurry of ill-conceived direct mail pieces or non-specific emails to a list, are you starting to get my point?” The Detective smiled a half-smile, waiting to hear my answer.
“I think so sir. Would I be correct in thinking that the point is that merely doing things without much thought, simply because we have been told we need to take action, is not terribly productive?” I ventured.
“Well put, Watson! I might go as far as to say that doing what you described could actually be destructive. You could be alienating your tribe with an unfocused barrage of marketing, all in the name of generating “a touch”. More likely, but just as destructively, you will disperse your efforts, foregoing doing an excellent job on a few things, in favor of doing a mediocre job on many.
“What we all need to do is take a step back. Consider whether your action will actually produce meaningful results. With direct mail, are we targeting a well written message to a properly segmented list? Have we segmented our own list properly so that our emails are welcome and provide value? With Social Media, is the audience the one we want to be reaching, or are we just talking at people who are merely talking back at us rather than listening – something I think you see a lot of in Twitter.
“Yes, you should take massive action, but think through that action. Limit yourself to a few actions that you can focus on and execute exceedingly well before moving on to the next. More than anything else, before jumping into something, consider: will this move me toward my ultimate goal, or is it actually just a distraction from the hard work we know is needed to create something great,” The Detective finished, leaning back in his chair with a look that told me that further discussion must wait for another day.
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